1. GENERAL TERMS
The website www.twoandahalf.gr is the online store, which is the electronic presence of the company under the name “MICHAILIDOU EFFROSYNI”, with vat number 070606408 E THESSALONIKI. The headquarters of the company, hereinafter referred to as COMPANY, is located in Thessaloniki, 37, ZAKKA 37, NEAPOLI, tel: +30 2310 515620, by e-mail: hello@twoandahalf.gr
This e-shop offers all our customers as well as all Internet users instant information on the products offered by our company, the materials they use, their status as well as the ability to make their purchases online.
The use of twoandahalf.gr’s electronic pages and services by the visitor / user implies its unconditional agreement with the following terms of use, which apply to all content contained on the Company’s website.
The visitor / user must read these terms carefully before using the services of the site and if he does not agree with them in whole or in part, he must in any case not use the services and their content.
The present and applicable terms may change unexpectedly, so we recommend that users frequently check our site to review any changes to applicable terms.
The continued use of twoandahalf.gr even after any changes means the unconditional acceptance by the visitor / user of these terms without the need for any other action.
If there is any part of our website or terms of this, which you, as a visitor, do not understand, or if you have any questions about our products, please contact us at hello@twoandahalf.gr
2. USER LIABILITY
Users of hello@twoandahalf.gr accept that they will not use our Company’s website for sending, posting, sending by e-mail or otherwise transmitting any content that is illegal, harmful, threatening, abusive, defamatory or violating somebody else’s privacy. In addition, individuals-natural persons accept that products ordered through the hello@twoandahalf.gr e-shop are for personal use.
3. COPYWRIGHT
Except for explicit exceptions (copyrights of third parties, affiliates and suppliers), all content of the website, including images, audiovisual material and texts, graphics, drawings, photographs, texts, services and products are intellectual property of twoandahalf.gr and are protected in accordance with the relevant provisions of Greek law, European law and international conventions.
Any copying, reproduction, processing, resale or misleading of the public regarding the actual content provider of the website is prohibited. Any reproduction, re-issue, upload, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only upon prior written permission of the Company.
Names, images, logos, insignia, texts and audiovisual material that represent our Company www.twoandahalf.gr and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property. In any case, the appearance and exposure to our Company’s online store should in no way be construed as a transfer or assignment of a license or right to use it.
The use of the website www.twoandahalf.gr by any user / visitor does not imply the transfer of any right of access to any aspect of the twoandahalf.gr Services in the form of a source code.
4. PERSONAL DATA PROTECTION
In order to make any transaction through our Company’s e-shop (www.twoandahalf.gr) and to make product orders for the company, we will be required to disclose some personal information on the part of the customer. When the order is made, the full name, the shipping address of the products, the billing address of the order (if different from the shipping address) will be requested, billing details (if an invoice payment has been selected), the number of a contact telephone, your e-mail address and in cases where payment is made by credit card, the number, expiry date of the card and the three-digit security code. Along with these data when creating a user account is requested the password for these services. Credit card details are not stored in the company’s storage media during the transaction but are recorded directly in a secure environment of the co-operating bank that has undertaken the routing of the cards.
The online store www.twoandahalf.gr operates in accordance with applicable Greek and Community law and keeps your personal data secure for as long as you are registered with a service of www.twoandahalf.gr which is deleted after any termination of the trading relationship.
5. COOKIES
Twoandahalf.gr partially uses so-called cookies. Cookies do not cause damages to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient and more secure. Cookies are small text files, stored by your browser on your computer.
The most cookies that we use are so-called “session cookies”. They will be deleted automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.
You can adjust your browser that way in order to be informed when cookies are placed, to individually allow cookies or to generally exclude cookies in certain cases as well as to activate the automatic deletion of cookies when closing the browser.
The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.
Please note, the deactivation of cookies may impair the functionality of this website.
6. SAFETY
Secure Sockets Layer (SSL) is today the world standard on the web for the certification of websites to network users and for encrypting data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transport.
In addition, personal security is the password you give when you become a member of www.twoandahalf.gr. In order to present any personal information you must first give the username and password.
For this reason, you must keep this information well in order not to fall into the hands of third parties. We also advise you to create a password using symbols along with alphanumeric characters.
Lastly, it should be remembered that the credit card details are not stored in the company’s storage media during the transaction but are recorded directly in a secure environment of the partner company that has undertaken the routing of the cards.
During the online payment, the user is transferred to an encrypted SSL secure login page owned exclusively by the Alpha bank that has been selected, which fully takes over the payment and alerts twoandahalf.gr when it is completed.
All transactions you make through www.whitemattress.gr are governed by International and European Law, which regulates issues related to electronic commerce, as well as by the Greek Consumer Protection Law (Law 2251/1994) which regulates issues related to distance sales.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Those data will not be passed on to third parties.
7. THE PRODUCTS SOLD
The products, available via www.twoandahalf.gr, are 100% handmade. Our customers have the choice of choosing from our online store among a variety of handbags and accessories. The materials we use are described in our online store under each eligible product. The products are handcrafted, therefore it takes about 1 to 7 days to be completed.
8. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Orders via the e-shop www.twoandahalf.gr are the dialing of a distance selling contract governed by the legal framework of Law 2251/1994, as is the case with the other Greek and Community legislation in force.
Within 24 hours of the order being made, the customer may request cancellation by sending an email to hello@twoandahalf.gr under the heading ORDER CANCELLATION. Within this timeframe, the order will be canceled.
After the order has been delivered, the customer has the right to return the products, in the best possible condition, by returning a declaration within 14 calendar days of delivery to: TWO & A HALF, ZAKKA 37, NEAPOLI, or via phone number: 2310 515620 or by e-mail at hello@twoandahalf.gr.
If a product is defective or does not fully satisfy you, please contact our company directly by email at hello@twoandahalf.gr and DELATISTIC PRODUCT or telephone by calling 2310 515620. The customer service department will record your problem and, if necessary, let you know about the product return process.
Our company has all the obligations set out in the Civil Code for the seller. Especially in case of a defect of the product we sell you can (a) request repair without your replacement or replacement with another unless this is impossible or requires disproportionate costs (b) request a reduction of the price and (c) to withdraw, unless it is an insignificant actual defect. The above obligations do not exist if the defect is caused by you, or by force majeure in the strict or broad sense.
In the case of a refund for a change of products, the refund must be made within 14 working days if the products are in the best condition to which they have been delivered. Repayment and remittance costs are charged to the customer
In the case of return of the products for reimbursement, the refund must be made within 7 working days if the products are in the best condition to which they were delivered. Return costs are charged to the customer.
After 14 days refunds are not accepted.
An Independent Authority to which you can apply for an out-of-court settlement of your dispute is the Consumer Ombudsman (144 Alexandras Avenue, 114 71, Athens, tel. 2106460862).
You also have the option of resolving consumer disputes resulting from e-sales contracts of our products by using the registered ADR entities in the Registry in accordance with Joint Ministerial Decision 70330/2015.
You have the ability to make a valid order through the e-shop, provided you are legally qualified in compliance with the Greek Civil Code articles (if you have reached the age of 18 and you have no legal support for the conclusion of a sales contract). Orders can be made by representatives of legal entities while the company reserves the right to claim repayment by the supervisor or guardian of any orders made by legally incapacitated persons.
9. CHECKOUT – ORDER CONFIRMATION
You can complete your order as a visitor or as a member.
During the completion of your order, the system will automatically guide you to the very simple and quick registration process.
If you wish to make your purchase as a visitor, your details will not be stored for any future use (except for tax authorities).
To complete the order you must choose a payment method from the available and accept these terms.
Prices on our products include VAT24%.
The shipping and delivery charges, if any, are added to the final payment amount and are clearly displayed on the final order form, which we send to your email address.
By submitting your order, we will send you a message to your email account, which will let you know:
That we received the order.
The products you have ordered.
Shipping and delivery charges, if any.
Payment method.
Your order is received by transferring the product (s) you ordered from our shipping company and delivering it to you on the pavement of an organized settlement.
If the product is to be transported in an inaccessible area outside the settlement or if the trucking of the transport company becomes difficult or impossible for any reason, delivery of the goods will take place at the offices of the co-operating transport operator or in the closest to the shipping address place (within an organized settlement), unless otherwise possible, the products will be delivered to the customer at an additional cost. If the receiving address of the products you have entered falls in one of the above cases, please contact us at 2310 515620 at the stage of registration or before you place your order.
10. REFUNDS / CHANGES
Return policy
The shipping costs for the return of the products are borne exclusively by the customer. Returns are only accepted if the products you wish to return are in the same condition as you received them and are accompanied by a retail receipt or invoice.
Receipt of returned products may only be made from the address you have originally stated for their sending and which you have indicated to us.
In the case of a refund for a change of products, the refund must be made within 14 working days if the products are in the best condition to which they have been delivered. Repayment and remittance costs are charged to the customer
In the case of return of the products for reimbursement, the refund must be made within 7 working days if the products are in the best condition to which they were delivered. Return costs are charged to the customer.
After 14 days refunds are not accepted
In the case of a receipt of the goods, the customer must inform the company either by calling 2310 515620 or by e-mail: hello@twoandahalf.gr, within one day of receipt of the order.
If the returned product has been damaged or damaged by the customer’s fault or its value has been reduced by handling that was not necessary to determine the nature, characteristics and operation of the products, our company will assess the value of the losses and the the amount of the reduction in value and in the event that twoandahalf.gr is obliged to make a refund to the customer, the corresponding amount of the damage will be deducted from the total amount of the refund.
In addition to the rights granted with the refund policy, in all cases, all rights that apply to consumers are recognized by the applicable provisions and the laws on the sales contract, as well as any rights arising in connection with product warranty conditions .
CONTACT
If you need more information about www. twoandahalf.gr or have any suggestions on how to improve our Company’s services, please contact us by email at hello@twoandahalf.gr